FOR RESEARCH PURPOSES ONLY - NOT FOR HUMAN OR VETERINARY USE
Privacy Policy
Privacy Policy
Last updated: 2nd August 2026
This policy explains what personal information The Peptologist collects, why we collect it, how we use it, and what rights you have over it.
For the purposes of UK data protection law, The Peptologist is the data controller of your personal information. Our contact details are at the end of this policy.
Information we collect
Information you give us
- Name, billing address, delivery address, email address and phone number
- Account details if you register — username and password
- Order history, including items purchased, returned or cancelled
- Any information you include when you contact us by email or through a contact form
- Your email address if you sign up to our mailing list
Information collected automatically
- IP address, browser type, device type and operating system
- Pages viewed, time spent on the site, and how you arrived here
- Cookie and similar technology data (see our Cookie Policy)
Payment information
We do not collect or store your full card details. Payments are processed directly by Stripe, who handle your card information under their own privacy policy and security standards. We receive only confirmation of payment, the last four digits of the card, and limited transaction details.
You can read Stripe’s privacy policy at stripe.com/gb/privacy.
Why we use your information, and our lawful basis
| What we use it for | Lawful basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Managing your account | Performance of a contract |
| Responding to enquiries and providing support | Legitimate interests |
| Sending order updates and dispatch notifications | Performance of a contract |
| Sending marketing emails | Consent |
| Preventing fraud and securing the site | Legitimate interests |
| Improving the website and our product range | Legitimate interests |
| Meeting accounting, tax and legal obligations | Legal obligation |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights, and we believe they are not. You can object to this processing at any time — see Your rights below.
Marketing
We will only send you marketing emails if you have opted in. Our mailing list is managed through Klaviyo, who process your email address, name and order history on our behalf to send those emails and tell us whether they were opened.
Every email contains an unsubscribe link, and you can withdraw consent at any time without affecting anything we have already sent.
Unsubscribing from marketing does not stop transactional emails — order confirmations, dispatch notifications and replies to your enquiries — as we need these to fulfil your order.
Who we share it with
We share personal information only where necessary, and only with:
| Who | What they receive | Why |
|---|---|---|
| Stripe | Payment and billing details | To process payments securely and prevent fraud. Privacy policy |
| Royal Mail | Name, delivery address, email and phone number | To deliver your order and send tracking notifications. Privacy policy |
| Klaviyo | Email address, name and order history | To send marketing emails, if you have subscribed. Privacy policy |
| Our website host | Data stored on the site, including orders and accounts | To host, maintain and secure the website |
| Professional advisers | Transaction records where required | Accounting, tax and legal obligations |
| Law enforcement or regulators | Only what we are legally required to disclose | Where we are obliged to by law |
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
International transfers
Some of our service providers process data outside the UK. Stripe and Klaviyo are both US-headquartered and may process your information in the United States and elsewhere.
Where data leaves the UK, we rely on recognised safeguards — a UK adequacy decision for the destination country, or the International Data Transfer Agreement and UK Addendum to the EU Standard Contractual Clauses, which both providers operate under.
How long we keep it
| Type of data | Retention period |
|---|---|
| Order and transaction records | 6 years (HMRC requirement) |
| Account details | Until you ask us to close your account |
| Marketing contacts | Until you unsubscribe, then suppressed to honour your choice |
| Email correspondence | 2 years from last contact |
| Website analytics | As set out in our Cookie Policy |
Security
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access to order data, and reputable service providers.
No system is completely secure, and we cannot guarantee the security of information transmitted over the internet. Please do not send sensitive information to us by unsecured email.
Your rights
Under UK GDPR you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Erase your information, where there is no overriding reason for us to keep it
- Restrict how we process it in certain circumstances
- Object to processing based on legitimate interests, including profiling
- Portability — receive your data in a portable format, or have it transferred
- Withdraw consent at any time, where we rely on consent
To exercise any of these, email us at [YOUR EMAIL]. We will respond within one month. We may need to verify your identity before acting on a request.
You will not be charged for making a request, and exercising your rights will not affect the service you receive.
Cookies
We use cookies to keep your basket working, remember your preferences, and understand how the site is used. Full details, including how to control them, are in our Cookie Policy.
Children
Our site is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, and the “Last updated” date at the top will tell you when it last changed. Material changes will be notified where required by law.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first — we would like the chance to put it right.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 ico.org.uk
Contact
The Peptologist Email: thepeptologist@gamil.com
All products are supplied strictly for in-vitro laboratory research. Not for human or animal consumption, application, injection, clinical, veterinary, or diagnostic use.